Sunday, October 7, 2018

Are you a Leader that Serves?

Last week, I had the fortune to enjoy the benefits of a concierge lounge at a prestigious hotel.  As I was enjoying hors d’oeuvres, I initiated a game I like to play called “observe the people”.  As simple as it sounds, it allows me to discern how people interact with each other and identify any interesting traits. I noticed and talked to people who were travelling for business, those that may be considered leaders in their respective industries.  Most of those in the lounge could be considered a bit privileged in their expectations of both service and amenities of the lounge, not at all unreasonable in the context.
I noticed the host who was checking-in the guests into the lounge at his desk.  He was busy registering people and providing information about the lounge.  He was doing this continually for an hour as I was working on my computer getting some odds and ends done.  As guests were getting drinks and food, I saw that the host had nothing to refresh his palette yet he was the busiest person in the lounge.  With that awareness, I walked over to the host and offered to get him a drink and some food.  He looked at me with surprise and said, “You are the first guest in 5 years who has offered me a drink.” That caught me by surprise.  How could that be?
Have we gotten so invested in our privilege that we forget that part of our responsibility as leaders is to serve those that help us?  If you are reading this and thinking, “Why should I serve those that I lead when they should be serving me?” you may have a learning opportunity to help yourself and your team, group, division or company.  A major part of your job as a leader is to help maintain and improve the health of your employees.  This takes a page from the concept of Servant Leadership.
Robert K. Greenleaf coined the term “servant leadership” in the 1970 essay, “The Servant as Leader”. Greenleaf takes the approach of “the servant-first to make sure that other people’s highest priority needs are being served. The best test, is: Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants? And, what is the effect on the least privileged in society? Will they benefit or at least not be further deprived.”
While there are various key servant leadership attributes, the ones I find important are an ability to listen; capability to empathize with people; aptitude to heal others (both mentally, physically, emotionally, socially, and spiritually; an awareness of your surroundings, ability to persuade and conceptualize, have foresight, be a steward to stakeholders, customers, partners, and employees; a commitment to grow people encouraging innovation, self-initiative, and learning; and a need to build community.
As a leader, your first response should be to greet your employees (aka, those you serve) and then ask if there is anything we can do for them and ask if you can remove any impediments in their way.  Understand that by being that servant leader, you make your employees feel known and important. You should also remove their impediments helping them deliver products and services quicker, which has the benefit of making you money earlier than later. Remember, employees or those that are helping you.  They are the engine to your success. Serve them. Remove their impediments, listen to their needs, and get them a drink. Is it time to get serious and sincere in helping them? 


  1. Hey, would you mind if I share your blog with my twitter group? There’s a lot of folks that I think would enjoy your content. Please let me know. Thank you.
    Java Training in Chennai | J2EE Training in Chennai | Advanced Java Training in Chennai | Core Java Training in Chennai | Java Training institute in Chennai

    1. Hi Nisha, Certain. Feel free to share the link in your twitter group. Thanks!

    2. IEEE Final Year Project centers make amazing deep learning final year projects ideas for final year students Final Year Projects for CSE to training and develop their deep learning experience and talents.

      IEEE Final Year projects Project Centers in India are consistently sought after. Final Year Students Projects take a shot at them to improve their aptitudes, while specialists like the enjoyment in interfering with innovation.

      corporate training in chennai corporate training in chennai

      corporate training companies in india corporate training companies in india

      corporate training companies in chennai corporate training companies in chennai

      I have read your blog its very attractive and impressive. I like it your blog. Digital Marketing Company in Chennai Project Centers in Chennai

  2. This comment has been removed by the author.

  3. Hello, I read your blog occasionally, and I own a similar one, and I was just wondering if you get a lot of spam remarks? If so how do you stop it, any plugin or anything you can advise? I get so much lately it’s driving me insane, so any assistance is very much appreciated.Surya Informatics

    1. Hi Arjun, Sadly yes. Not much to do but clean them up when you get them. Let me know if you've encountered a solution to spam comments. Thanks!

  4. I like the helpful info you provide in your articles. I’ll bookmark your weblog and check again here regularly. I am quite sure I will learn much new stuff right here! Good luck for the next!
    Java Training in Chennai

    Java Training in Velachery

    Java Training inTambaram

    Java Training in Porur

    Java Training in Omr

    Java Training in Annanagar

  5. Great post! I am actually getting ready to across this information, It’s very helpful for this blog.Also great with all of the valuable information you have Keep up the good work you are doing well.
    DevOps Training in Chennai

    DevOps Course in Chennai

  6. Techsaga, as Software development company experts, deliver inspiring, eye-catching designs and measurable campaigns that connect with target audiences, boost online marketing and encourage business growth. We can help you meet your needs across a range of full service online marketing services. Are you looking for help with great content, SEO, PPC campaigns, a full digital marketing strategy, campaign, or something else? No matter what you need, our experts can help you.

  7. Whether you are trialing Agile transformation with one team or implementing Agile to the entire organization. Combining our passion and determination to help our clients succeed, Techsaga enables you to infuse long-lasting business change and get the most from the Agile Transformations Company in Noida. Accelerate your agile evolution in rapid digitization with the latest digital technologies for Techsaga.

  8. Finish the Python Training in Chennai from Infycle Technologies, the best software training institute in Chennai which is providing professional software courses such as Hadoop, Big Data, Android, and iOS Development, Data Science, Artificial Intelligence, Java, Oracle, etc with 100% hands-on practical training. Call 7504633633 to get more info and a free demo and to grab the certification for having a peak rise in your career.